Live Video Assistance

Real People. Real Support.
Whenever You Need It.

Hannk automates the entire rental journey — with live virtual assistance already integrated into the customer experience. There is no need to make a separate assistance booth or kiosk part of the journey. Some customers simply want the reassurance of talking to a real person. So we built that in too. One tap connects them to a trained member of your team, on video, in seconds, wherever they are in the world.

Real People Instant Access Trained Support Staff Secure & Confidential Worldwide Coverage

Talk to Hannk See what it covers

A customer on a live video call with a Hannk support agent, shown on their phone during a rental

Support throughout the rental journey

A real person, one tap away, at every stage of the rental.

Most of the journey runs itself — booking, verification, unlocking the car. But every so often a customer just wants to ask someone a question: check a document, understand the terms, get shown how something works, or talk through what to do next. Hannk keeps that option open, wherever they are.

It's the same reassurance a traditional rental booth was there to provide — only not limited to one counter, one queue, or one set of opening hours.

Help is never more than a tap away.

The Hannk app's Support screen, showing a large Start Video Call button to talk to the team via live video

Vehicle collection
Identity & document help
Rental terms & conditions
Vehicle familiarisation
Digital key assistance
Additional driver approval
Accident reporting
Vehicle damage discussions
Breakdown support
Return guidance
General enquiries

Why it matters

Automation handles the process. People handle the reassurance.

Most customers are happy to move through the app on their own. A few just want to hear a friendly voice confirm they've done it right. Live video assistance is built for that moment — available wherever the customer happens to be, without adding a single member of staff to a desk.

Automated where it can be. Human where it matters.

A trained Hannk support agent wearing a headset, ready to answer a live video call

Real people. Real support.

Not a chatbot. Not a script. An actual member of your team.

Every call connects to a trained member of staff, not an automated menu. They can see the same booking details your team can, speak the customer's language — support runs in 56+ languages — and pick up exactly where the app left off.

Real reassurance, whenever a customer needs it.

Intelligent availability control

You decide exactly when video assistance is on.

Operators set the window for each rental — support runs when it's actually needed, and switches off when it isn't.

Before Collection

Support starts 24h before collection

Customers can get help with documents, ID checks or questions before they even reach the vehicle.

Active Rental Period

Live video assistance throughout the rental

Available for the length of the booking — collection, on the road, and everything in between.

After Return

Support continues 12h after return

Questions about the final charge or condition report don't have to wait until tomorrow.

You set the rules. Hannk follows your schedule.

Confidence wherever you are

Airport, roadside or midnight return — the answer is the same.

Whether a customer is collecting at an unfamiliar airport, pulled over on a motorway, or returning a car late at night, the same trained team is one tap away. Confidence doesn't depend on where they are or what time it is.

A more personal experience. More confidence. Fewer issues.

Four scenes where customers use live video support: at an airport, on the road, during a late-night return, and from any location

The Hannk app's Live Video Assistance screen with a single Start Video Call button

Seamlessly integrated

One app. One tap. No detours.

Built directly into the Hannk app
No third-party apps to download
No meeting links or dial-in codes
One tap connects them to your team
Issues resolved faster, first time

Flexible support hours

Every operator configures support to match their business.

You decide the service levels — from standard office hours to round-the-clock cover.

Standard Office Hours Matches your existing team's day.

Extended Opening Hours Cover the busiest collection and return times.

Evenings Support for late collections and returns.

Weekends Cover when branches are traditionally closed.

Public Holidays Support that doesn't stop for the calendar.

24/7 Operations Full round-the-clock cover, where available.

Digital when you want it. Personal when you need it.

Intelligent video assistance, on your terms.

Available when your customers need it, and only when your business wants it — real people, ready the moment a customer taps to connect.

Talk to Hannk

Instant access Real, trained people Secure & private Available when needed

Already inside Hannk

Why buy a separate virtual-assistance booth?

Hannk places live assistance in the digital rental journey on the customer's own mobile device, helping operators support unattended and remote rental without making another piece of customer-facing hardware essential.

See the Hannk virtual assistant approach