Real people.
Real time support.
Give rental customers instant access to a real remote assistant from the same mobile journey they already use for their rental. No separate assistance booth or dedicated kiosk required.
Your personal rental assistant.
Customers can connect to a remote member of the rental team for help with collection, vehicle walkthroughs, features, documents or questions during the rental.
From collection to return.
Assistance can sit alongside the complete digital rental journey, from pre-arrival questions and collection through in-rental help and vehicle return.
Hannk connects assistance with identity and licence verification, agreements, payment, vehicle inspection, keyless access, telematics and return workflows.
Always on. Around the world.
Support can be delivered remotely to unattended locations and after-hours rental journeys, without making a customer-facing booth the centre of the experience.
Talk to HannkSupport that drives loyalty.
Use assistance at the points customers need it
Customer assistance is most useful when it can address the current rental step: incomplete documents, locating the vehicle, an access exception or a return question. Define the information support staff can see and the actions they are authorised to take.
Announce the actual service availability and escalation arrangements for the deployment. Digital assistance does not replace emergency services or roadside assistance, and staff should verify identity before changing sensitive permissions.