The virtual rental assistant is already in Hannk.
Why send a customer to a separate assistance kiosk or booth when the support screen is already in their hand? Hannk integrates live video assistance into the digital rental journey, allowing customers to reach a real remote agent from their mobile phone when they need help.
Real help, already integrated
Put a real remote assistant in the customer journey without adding a separate booth or kiosk.
No booth. No dedicated kiosk. No second customer journey.
A physical virtual-assistance station can still leave the customer tied to a location. Hannk is designed around the customer's own mobile device, so assistance travels with the renter from digital check-in and collection through the rental and return.
Already integrated
Virtual assistance sits inside the same Hannk experience used for the digital rental journey rather than requiring a separate system.
Human help on demand
When automation is not enough, the customer can connect to a real remote member of the rental company's team by live video.
Support anywhere
The customer is not required to stand at a branch kiosk or assistance booth to ask for help.
Automation when it works. A human when it matters.
Hannk connects assistance to the wider rental workflow: identity and licence verification, agreements, payment, vehicle inspection, keyless vehicle access, telematics, remote vehicle control and return. The objective is not simply to put a video call on a screen; it is to make assistance part of the rental itself.
Before you invest in a virtual-assistance booth, see what is already inside Hannk.
For operators planning remote branches, unattended locations or 24/7 digital rental, Hannk is designed to combine self-service and remote human assistance without making another piece of customer-facing hardware the centre of the experience.
